Support
Write to our support email. We answer every message by email.
Support email
We answer on business days, in the order that messages arrive. We do not promise a fixed response time. If your event is today or tomorrow, write “Upcoming event” in the subject, and we give your message priority.
What to include in your message
- the email address that you use to sign in;
- the name and date of the event;
- the event link, if your question is about an album;
- what happened and, if possible, a screenshot.
Never send card details or the sign-in link that you got by email. That link gives access to your account.
Removal of a photo that shows you
If a photo shows you and you want it removed:
- Ask the event organizer. The organizer can remove any photo immediately.
- Or write to support with the event link and a description of the photo: the approximate time, the caption, or who uploaded it.
We do not use facial recognition. Because of this, we need your description to find the photo. We review each request and answer by email.
Quick answers
I did not get the sign-in email.
Look in your spam folder and wait a few minutes. The sign-in link is valid for a short time. If it expires, ask for a new one on the sign-in page.
I paid, but the event is not active.
The event is activated when Stripe confirms the payment. This usually takes a few moments, but some payment methods take longer. If the event is not active after a few hours, write to support with your account email.
A guest changed phones and lost access.
The guest can join again through the QR code as a new guest. If the guest kept a recovery code, the guest gets the same identity back. The photos that the guest uploaded stay in the album.
How do I ask for a refund?
Write to support from your account email, with the event name. The terms of service give the rules.
How do I delete my account?
Write to support from your account email. Export the photos of your events before you ask.